Casumo Casino Review
Playing at Casumo is something positive and entertaining, whilst also thrilling and fun. Don’t be afraid of any issues – the highly-responsive customer service will solve everything for you!
In the vast internet collection of online casinos, there is one place that distinguishes among other places, and that is Casumo casino. This is a Scandinavian casino that is launched in 2012. and it has been skyrocketing since, due to the exceptional game list, an extensive list of promotional offers and the perfect blend of a few recognized gaming software that joined forces and gave players the fantastic gambling experience. It is available in the majority of countries, and Canada, the UK, Germany, and the USA are not the exceptions. The popularity of this casino has risen from the moment they had implemented belts, which are representing your level at this place, and the better level of belt you have, the higher are chances that you will score the big prize. There are also trophies that are awarded upon the completion of a certain task, but also valuables like free spins or deposit bonuses that you can use anytime you want.
The latest feature is the challenge, which is basically a mission that requires you to fulfill a certain task in order to collect the challenge in your account. You compete with other players in a certain mission, and you can opt for this challenge any time you want. These are basically bonus features and promotional tips that you receive, and you can use them afterward. Also, Casumo offered great marketing, as they made a mascot-twerking commercial after signing a sponsorship with sports arena Wembley.
Bonus features and promotions
The casino is very generous when it comes to bonus features and promotions. The very first thing is, of course, a deposit bonus. Upon your first deposit, you are eligible to receive 200% match up, in case you deposit 50 EUR, and you will get 200 free spins that you can use in the next 9 days, where you can use 20 spins per day. Upon the second deposit, you get 50$ of deposit match up, while for the third and fourth deposit you receive 50% and 25% of deposit bonus. One advice we would like to give you is that you deposit money in parts if you decide to deposit more than 50 EUR at once; so if you want to deposit 300 EUR, break it in few parts so you could receive all the matchups for each deposit.
Besides these free spins and matchups, there are a lot of in-game bonuses, which reflect the creativity and innovation of the developing team. As you have a campaign-like storyline in your account, you will complete various challenges on a daily basis and fill up the bar in order to get to the next planet/level. The best thing about this is that everything is placed clearly and neatly, and incorporated into the dashboard of your profile. Therefore, you have a clear picture of your progress, leveling up and the available bonus promotions and offers. You have the full access to these, and you can decide whether you and when you want to join the tournament or chase the prize.
What is with the software and graphics?
The visual part is excellent, as you can see clearly all the games, which are sorted carefully in the appropriate categories like slots, poker, roulette, live casino, and blackjack. For the first time, you have a sandbox-like casino where you, beside your gambling activities, you can earn trophies and rewards that would eventually take you to the next level. Also, there is no need to download anything – just log in and play directly from your browser. The original software is by Microgaming, but the companies like NetEnt and IGT decided to step in and update the game list with the latest titles that offer monstrous prizes and awards. The players don’t have to worry about the data integrity, as 128-bit SSL encryption system ensures the confidentiality of data, as well as prevention against the theft and fraud.
How many games are there?
You can find plenty of games and when we say that, we think of more than 800 games that are ready to be played. Considering everything, this casino is a real adventure where you can choose from classic slots like Thunderstruck 2 and Mega Moolah progressive jackpot game to single deck blackjack and video poker. As there are five main categories (slots, roulette, blackjack, table games, and video poker), you will have a tough time in deciding which one to choose. We recommend Starburst and Jurassic World from slots, French roulette, Live Blackjack, Punto Banco and Joker Wild as the best representatives of each category. There 788 slot variations, 15 different roulettes, 19 types of blackjack, 24 table games and 9 versions of video poker.
The mobile optimization holds another reason why this amazing Casumo casino is the home of many players who like to spend a lot of money. As not all people have access to PC, the house decided to offer players a great set of games, although not all the games from this casino are available for mobile gambling due to lack of optimization. Still, the list is updated constantly and it is a matter of time when all the games will be available. Everything runs smoothly, without glitches, as the software uses HTML5 which is a standard programming language today.
All the experienced players will absolutely love the place as they have a chance to enjoy in live games, with the real dealer. NetEnt and Evolution gaming did a great job and created 9 different settings for live games. There you can choose many versions of roulette, poker or blackjack, with the real people who you can communicate to. Also, the live games are available to mobile users, and all the awards are present as they are present in web-based games.
How to deposit your money and get your money from this casino?
First of fall, be aware that you must confirm your identity before making deposit, or withdrawal – partly because the casino has strict rules about the age of players and partly because they want to minimize potential thefts and frauds. No player under 21 will be able to verify its account. When it comes to payment methods, there are a few of them. However, only e-wallets do not charge any fee upon deposit or withdrawal. The available methods are:
– VISA/Master cards (subjected to 2.5% of fee; instant deposit)
– Skrill (no fee; instant deposit)
– Neteller (no fee; instant deposit)
– Paysafe (no fee; instant deposit)
– Bank wire (no fee, 3 business days).
The process of deposit is straightforward: register at the casino’s site, and confirm your identity. Then, connect your card/e-wallet with the casino’s account and enter the amount you want to deposit. Confirm and click okay, and money will be transferred instantly. Don’t forget to confirm your identity before depositing, as you will not have clear information why you could not deposit funds, but rather a simple error screen that says that you need to try again.
When it comes to withdrawal, the minimum amount is 10 EUR. The processing time for all withdrawals, due to strict security measures, is up to 72 hours. Now, we have to explain a case that you might encounter. Once you submit your withdrawal, it is possible that you will see the funds on your e-wallet, a bank account or a card. However, you will not be able to access the funds. This is due to a security check that is performed by the department for withdrawals.
You could see your money on the account, but until the department confirms the withdrawal (which can take up to 3 business days), you will not be able to use. However, the majority of withdrawals are completed in less than 48 hours. Still, do not hesitate to contact the outstanding support if you are encountering problems.
Can customer service solve your problem efficiently?
The customer service is the mirror of the casino, as no good casino can perform well without proper customer service. Casumo distinguishes itself and the customer’s support, simply by many positive comments that we had a chance to see on the Internet. Casino’s support is available 24/7 for its customers. As we don’t a write our review only be mere hearsay, we had to test the support to see for ourselves. We contacted them through live support, but you can do it also by an email since a dedicated phone line does not exist, which is the only setback that we have regarding the support.
We had a problem with confirming our identity due to poor image quality (don’t ask why we all have these situations). The operator could not confirm our identity, so we had to contact them through live chat. The agent was free right away and explained to us that we need to re-upload the image of the front side of our ID, as the flash blurred some numbers. We took a new picture, uploaded it and were able to make a deposit to start an adventure. It would have been easier if there had been a simple line to call them, but they explained that they insist and put special stress on the use of their reliable customer service.
It is a high-quality legit casino with endless hours of fun
The casino, though a bit new on the scene, is one of the most reliable and generous casinos that you will find anywhere. The extensive game list, good promotions, and bonuses, alongside with the decent number of payment methods, render this house as one of the best online gambling houses to make a deposit in. As it is still a new gambling place, we can expect the growth of this place every day, as they constantly work on the updates and new features. With more than 850 titles to choose from, you can be sure that you will embark on the great adventure.
Utilizing the latest technologies, you can enjoy in fantastic visuals and sound effects, live gambling, mobile games while you are on the move and good RTP ratio that is backed up with the random and fair gaming. The only two things that we did not like about this place were lack of phone line in order to reach customer support, as well as lack of arcade games. However, this is only a personal view, and cannot affect the overall experience in this place. In our opinion, we give this casino 9 stars out of ten. Enjoy in Casumo casino!