Responsible Gaming Policy
While the vast majority of players on casinoonlineca.ca (hereinafter referred as “We”, “Website”) or any online gaming site play for entertainment and are able to stay in control of their play, there will be a small minority who are unable to do so. In order to keep gambling enjoyable and under control, We recommend that you follow these tips:
- Be aware and keep track of how much money you are spending.
- Avoid chasing losses and stick to your predetermined budget.
- Only gamble money you can afford to lose.
- Treat gambling as a form of entertainment and not a source of income.
- Plan how much time you want to spend for each gambling session and monitor the time.
- Do not gamble if you are under the influence of drugs or alcohol.
- Do not gamble if you are depressed or to avoid other problems in your life.
- Set a time limit before you play
Even though We provide services for your entertainment, We acknowledge and appreciate that online gaming can cause issues or problems for some people. The likely problems range from spending too much money to developing a strong gambling addiction. We are fully committed to building a responsible environment for all our content and We follow and maintain industry standards with respect to these requirements.
The gaming operators implement the following company policies and tools for effective prevent compulsive usage of and underage access to any gaming products and services:
Deposit limit instrument is designed to limit the amount you can deposit into your gaming account within a certain period of time.
You can contact the gambling operator to set:
- deposit limits (the amount of money that you can deposit to your gambling account is limited for a certain period of time);
- loss limit (the amount of losses is limited).
The time period of the above restrictions may include from 24 hours to one month.
Gambling operators provide users with the Time Out option, the purpose of which is to give the user time when access to the gambling account will be limited, during this period any marketing offers to you will be terminated. The period of Time Out can be from 24 hours to 6 weeks.
When you self-exclude at gambling operator, you will be prohibited from entering in your account and you will also be prohibited from gambling on the online gaming platform. Self-excluded players, will be immediately logged out of gaming account and unable to login in for the duration of your exclusion.
When you self-exclude you can choose from the following terms; 6 months, 1 year, 2 years, 3 years, 4 years or 5 years.
Self-excluded individuals will not receive phone calls, e-mails or promotional material from gambling operators. The gambling operator’s support department will provide you with specific conditions for Self-Exclusion program or you also may use the links to their self-exclusion services under gambling operator “Responsible Gaming” page.
Additionally, you can be the part of next programs for restrict your access to gambling websites:
The OLG My PlayBreak program is a voluntary self-help tool that enables you to make a commitment to take a break from participating in gaming activities offered by OLG for a defined period of time. My PlayBreak is a commitment you make with yourself. It’s a program you enter voluntarily, and you agree not to play on OLG.ca for a chosen period of time. The My PlayBreak program is a tool you can use when you want to take a break from gambling. The program is entirely confidential. No one will know about your decision to register in My PlayBreak besides you, the program administrators, and those you choose to confide in. To access the program you can phone the OLG Customer Careline at 1-800-387-0098.
To access the program, call AGLC’s Social Responsibility Branch at 780-447-7582 or 1-800-272- 8876.
To access the program, visit or call RGIC (Responsible Gaming Information Centre) at Casino New Brunswick at 506-861-4699.
To enrol in the Self-Exclusion program, a patron must make a specific request. The request can be made at any SIGA casino site.
You can also get professional help through a number of Canadian provincial and national organizations, which you can find below:
The Canadian Centre on Substance Abuse
The Canadian Centre on Substance Abuse is a great place to start. Remember, for some, gambling can be just as addictive as a drug. The national addictions agency can steer you towards getting the help you need.
You’ll find a lot of information at this website about all your favourite games, as well as ways to get help when the fun stops and you think you might have a gambling problem.
Problem Gambling Helpline.
There are also a number of regional help centres for those afflicted with problem gambling. For instance, Problem Gambling Helpline is located in Ontario and offer help to all Canadian residents. They can be contacted at (519)439-0174 or toll-free 1-888-230-3505.
Residents of Montreal are invited to seek help through Gamblers Anonymous Montreal . Their contact numbers are (213)386-8789 or in Montreal (514)484-6666.
Connex Ontario provides 24/7 access to information for mental health & addictions services and also provide:
- contact information for mental health and addictions services or supports that meet the caller’s specific needs;
- listen, offer support and provide strategies to help people meet their goals;
- provide basic education about gambling or mental health problems.
It is available via phone at 1-866-531-2600 and online at the website.
Youth Gambling Awareness Program
The YMCA Youth Gambling Awareness Program (YGAP) is a free service funded by Ontario Ministry of Health and Long Term Care offering educational prevention programs to youth and adults involved in young people’s lives on gambling awareness including potential risks, making informed decisions and healthy and active living.
Canadian Partnership for Responsible Gaming
The Canadian Partnership for Responsible Gambling is a network of diverse public interest organizations. The Canadian Partnership for Responsible Gambling collaborate to build and share knowledge that challenges and influences thinking to advance responsible gambling, support sustainable growth and encourage safer play.
We recommend reading through these resources, even if you don’t have a gambling problem. They offer some great advice for responsible gambling, so you can enjoy online casino games the way they were supposed to be enjoyed.
We ensure We do not promote our services to minors not do We encourage persons under 19 (nineteen) years of age to visit out represented gaming websites. We also acknowledge that with family computers, laptops or mobile devices being available to different family members, We are keen to work alongside our users to ensure that only responsible adults or guardians gain access to the Website while under-age users are protected from gaming and gambling. If you require further assistance in preventing your children from accessing our site, there are a number of software filters which will block access to underage users, here is some of them:
We ask that you take reasonable steps to prevent anyone under the age of 19 from accessing and playing in the casino:
- Do not leave under 19s unattended near your computer or mobile when signed in to the gambling platform;
- Do not allow persons under 19 to participate in any gambling activity;
- Do not share credit card or bank account details with under 19s;
- Do not use the ‘Save Password’ option when logging into the gambling platform;
- Create separate profiles for everyone who uses your computer.
Here you will find contact information of international organisations that can help people with a gambling addiction, and their family and friends.
GamTalk – GamTalk is an online supportive community offering help and advice to those who have a gambling problem or know somebody who does. Joining is free and completely anonymous and you can take part in community discussions, scheduled chat sessions and more.
Gamble Therapy – Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling.
Gordonhouse – Gordon Moody organisation dedicated to providing support and treatment for gambling addiction.
GA Gamblers Anonymous – Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same. This site offers various aids for the compulsive gambler including a forum, a chat room, literature and most importantly a meeting finder.
Additionally, if you feel that gambling becoming may a problem for you Gamblers Anonymous provide a special test that can help you determine if you have a potential gambling problem:
- Did you ever lose time from work or school due to gambling?
- Has gambling ever made your home life unhappy?
- Did gambling affect your reputation?
- Have you ever felt remorse after gambling?
- Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
- Did gambling cause a decrease in your ambition or efficiency?
- After losing did you feel you must return as soon as possible and win back your losses?
- After a win did you have a strong urge to return and win more?
- Did you often gamble until your last dollar was gone?
- Did you ever borrow to finance your gambling?
- Have you ever sold anything to finance gambling?
- Were you reluctant to use “gambling money” for normal expenditures?
- Did gambling make you careless of the welfare of yourself or your family?
- Did you ever gamble longer than you had planned?
- Have you ever gambled to escape worry, trouble, boredom or loneliness?
- Have you ever committed, or considered committing, an illegal act to finance gambling?
- Did gambling cause you to have difficulty in sleeping?
- Do arguments, disappointments or frustrations create within you an urge to gamble?
- Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
- Have you ever considered self destruction or suicide as a result of your gambling?
Most compulsive gamblers will answer yes to at least seven of these questions.