Black Diamond Casino Review
Black Diamond Casino has been founded in 2009 after it received the Curacao Gaming license and since then it became one of the best places to chase the luck online! The casino is the part of Engage Entertainment Group out of Antigua, which is a serious and responsible group that is known for fair and random gambling. The operator started with several software providers. However, these changed overtime before the operator agreed with 4 different providers. We will start this review with the bonus promotions that you can get, then we will continue on with the payment methods and games before we wrap things up with the customer support and FAQ section.
What bonuses can you get in Black Diamond Casino?
Black Diamond Casino is known for the bonuses that may change on a daily basis so you should keep an eye for the changes in the promotion page. At the same time, there is a welcome package that is available to all players and all of them get the matchups on the deposits. But, the matchups are enormous ones! The first deposit you make gets you 200% matchup, the second gives 100%, as well as the third and fourth, while the fifth deposit awards you with the additional 175% matchup! All of these come with 25x wagering requirements.
Besides these promotions, you can also get 25 free spins that you can use in slots games. Once you sign up for the account, you will receive these 25 spins on your account but you will be able to use these once you confirm the identity. You are able to withdraw any profit made with the free spins. Therefore, you have a chance to play for free until you practice a bit or you can even make a profit right away once you start with the free spins!
In addition, Black Diamond Casino offers a fantastic VIP membership, where you have 6 levels to progress. However, to earn the invitation (since you can become VIP only via the invitation), you need to stay loyal and play for a while in this place before the staff recognizes you and your habits. Once you “pay your dues” you become the VIP. There are Bronze, Silver, Gold, Platinum, Ultimate, and Ultimate+ levels, where each one has its own features. Though they do not have a lot of information presented publicly, we know that the VIP membership earns you access to exclusive tournaments and special bonuses.
|Bonus Wager||Up to x35|
|Bonus Type||No deposit bonus: 25 FS|
|Mobile Version||Android, iPhone, Tablet|
Black Diamond Casino Payment Methods
Everyone wants to load money in an easy and convenient way and that is the first thing that players look when they decide to stick to an operator. Black Diamond Casino offers you only three ways to fund your account and these are VISA, MasterCard, and Bank Transfer. Honestly, the players expect more than this. But, in return, they enjoy instant deposits and very fast withdrawals, which are completed usually in 3 business days, unless you request it during the weekend. Also, there are no hidden fees on your deposits/withdrawals so you get what you pay, as they say.
What games can you play in Black Diamond Casino?
As we said, the Black Diamond Casino used only one or two operators in the beginning, before it introduced a few additional ones as they wanted to expand their offer. At this moment, the casino has agreements with Pragmatic Play, Parlay, Rival, and Betsoft, which are some of the best-known software providers that are known for the high-quality titles. The providers offer progressive jackpots, table games, and live games. Do not get confused if you bump into the same titles from different providers as they work on the games separately. We highly recommend you to try all of the games.
When it comes to the games’ library, there are numerous slots games as this casino is a well-known pokies place and therefore the focus is on this type of game. You will encounter titles like Jackpot Inferno, Blue Ribbon, Atomic Meltdown, Mata Hari, Zoltar Speaks, Aeronauts, Beer Fest, Shark Week, The Mask, Willie Nelson, Royal Elephant, and many more unique and high-quality games. However, there are other types of games as well. You can play American roulette, Jacks Or Better, Classic Blackjack, poker, video poker titles, baccarat, craps online and other table games that are an inevitable part of every good ecoPayz casino.
Speaking about the overall gameplay, graphics, and effects, we have to say that the games feature fantastic gameplay that does not slow down or bug when you have a lot of details/objects in the scene. Plus, the sounds are authentic and realistic, and you will feel for a moment that you are in the real casino. At the same time, all games have high RTP. It means that you will often win that you would lose since Return To Player percentage shows the amount of money that operator pays out to the players. Higher the RTP, the more chances you have for winning.
Are there live dealer games in Black Diamond Casino?
Yes, thanks to partnerships with the mentioned software providers, Black Diamond Casino offers its players live dealer games, which are streamed from the specialized studio. The croupiers are professionals who have a lot of experience in the gambling industry, so you will feel just like you should if you were in the brick-and-mortar casino. You can play blackjack, roulette, and baccarat. However, there are several versions of these so you will not get bored after a while. You can also communicate with the dealers through the chatbox. Not too many of the operators can offer some of the games, so we can say that they did a great job when it comes to the live dealer games.
Black Diamond Casino Mobile Gambling
Black Diamond Casino had the dedicated software that the developers developed for players so they could play on their mobile phones. As the technology progressed, they started looking for the way to improve the overall experience and with the HTML 5 expansion, Black Diamond Casino introduced the direct play. Instead of download, players could now access it immediately. This increased the number of mobile players and developers did their best to cover all the games on the mobile platform. Therefore, you can play all the games that you play on a PC also on your mobile device.
The developers did a great job and they have covered all the known operating systems, including Android, iOS, Windows and BlackBerry. The principle is the same for all – open the mobile browser, load the URL of the casino, log in and start gambling right away. You can also make deposits and request withdrawals. The process works the same way it does if you play on PC. Also, Canadian gambling sites on mobile devices can get you exclusive offers and promotions that are designed just for mobile players!
The customer support in Black Diamond Casino
Customer support is the mirror of the company and this one is definitely clean and neat since Black Diamond Casino employed experienced and hardworking staff that is there to help you 24/7. You can contact the support through email, live chat, and phone, every day, throughout the entire year. If it is an urgency, do call them. If it is not, go with the live chat as you will not wait more than a few minutes to get the first free agent. Alternatively, contact them via email for less serious issues that do not require a quick reaction.
The most common problem all players face is the confirmation of the account and we had a problem with this as well. We contacted them by phone and explained our problem as soon as the agent had answered. Once we did that, he managed to confirm it for us. After that, we have never had any similar or related problems. So, in our case 10/10 for the customer support!
The overall impression on Black Diamond Casino
If you are looking for a reliable operator where you enjoy unique and high-quality games, especially live dealer ones, Black Diamond Casino is the right destination for you! The games’ list is huge, while all games work like a charm and do not have any glitches or bugs. At the same time, the promotions are great! But, you need to keep an eye for the changes in the promotions as they tend to change these from time to time. Otherwise, you get some free spins to practice a bit but you also get matchups for the first five deposits!
The number of payment methods could be expanded, to be honest, but for this reason, they ensured withdrawal settlement, regardless of the amount of money, within the 3 business days. The customer support is there to help you with your problems and they are online 24/7, so no need to worry if a problem arises as you can count on them. While there are a few things to improve, the general impression is good. We highly recommend you enjoying online gambling for real money in here as this is a legit and recognized place where you will have a lot of fun!
Black Diamond Casino Info
Lobby URL: www.blackdiamondscasino.net/en-CA/
Number of games: 400+
The year of foundation: 2009
Licenses: Curacao Gaming License
Support: Live Chat, Phone, Email